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Be Seated Safe Travel Professional

SHIPPING POLICY of Be Seated – Child Restraints and Safety Checks –

Thank you for visiting and shopping at Be Seated. The following information sets out the Terms and Conditions that is our Shipping Policy.

 

  1. Processing Your Order

An email confirmation is sent to your email address after placing your order. Please keep this email as your proof of purchase.

 

  1. Shipment Processing Time

Processing time refers to the time it takes us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 5 business days. We will contact you if, for some reason, there are any delays. However, some orders may ship within as few as 2 and some may take up to 14.

 

  1. Shipment Locations
    • Domestic Only

Be Seated does not ship internationally at this time. We ship domestic only – anywhere in Australia.

 

  1. Shipment Rates and Delivery Estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of the shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not a guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order.

 

  1. A) Standard Shipping

The order will arrive within 5 business days.

Standard shipping costs $8.28-$39.80

 

  1. B) Please note

(i) Business day means Monday to Friday, except holidays

(ii) Orders are not shipped or delivered on weekends or holidays

(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery and the items ordered

(iv) Products may be delivered in separate shipments

(v) When placing your order, we consider these factors when calculating the estimated delivery date

(vi) We will not be responsible for wrong shipping address if you provide incorrect information

(vii) In-store pickup dates vary on product availability

 

  1. Tracking Options

Be Seated aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1 Domestic Only

All orders delivered within Australia automatically have tracking.

 

  1. Damages

If there is any damaging to the packaging on delivery, contact us immediately at kasey@beseatedsafety.com.au

 

  1. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Be Seated politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at kasey@beseatedsafety.com.au to report missing or lost packages.

 

  1. Questions

If you have any questions about the delivery and shipment of your order, please contact us at kasey@beseatedsafety.com.au

 

 

 

REFUND POLICY OF Be Seated – Child Restraints and Safety Checks –

This Refund Policy applies to the following purchases through www.beseatedsafety.au

  1. General
  2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
  3. Any benefits set out in this Policy may apply in the addition to consumers rights under the Australian Consumer Law.
  4. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
  1. Australian Consumer Law
  2. Under the Australian Consumer Law:
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled.
  1. To cancel the purchase; and
  2. To a refund for the price of the goods; and
  3. Compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
  • If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.
  1. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
  2. The Australian Consumer Law provides a set on Consumer Guarantees which protect consumers when they buy products and services.
  3. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, The Australian Consumer Law will prevail.
  4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
  5. If a product of service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
  6. If a product or service which you purchased from us has a failure which does not amount a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
  1. Cancellation and Change of Mind
  2. We do not offer any refund if you change your mind or find the same product or service cheaper elsewhere.
  1. Products Damaged During Delivery
  2. In the event that the product you ordered has been damaged during delivery
  • Please contact us as soon as possible
  • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
  1. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 2 days from the date of receiving the product.
  1. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased by you if:

  1. You misused the said product in a way which caused the problem.
  2. You knew or were made aware of the problem(s) with the product or service before you purchased it.
  3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  4. Any other exceptions that apply under the Australian Consumer Law.
  1. Shipping Costs for Returns
  2. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product back to us, as well as any cost of shipping any replacement product to you.
  3. If the returned product can be easily shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping, or transportation costs for the Returned Product.
  4. If the Returned Product is too large, heavy, or otherwise difficult to be removed and retuned by you, and is believed to be eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping transportation or collection of the Returned Product, at our cost.
  5. In the event that we organise and pay for the inspection, postage, shipping, transportation, or collection of a Returned Product, and it turns out to be not eligible for a repair, replacement, or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation, or collection of the Returned Product.
  1. Response Time
  2. We aim to process any requests for repairs, replacements, or refunds within 7 days of receipt.
  1. How to Return Products
  2. You can contact us by using the contact email provided at the end of this Policy, to discuss a return using the information.
  3. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  4. To be eligible for a refund, repair, or replacement, you must provide proof of purchase.
  5. You may be required to provide a government issued identification to qualify for a refund, repair, or replacement.
  1. Contact Us

If you wish to speak to us about this Policy or about any refund, repairs, or replacements, please contact us at kasey@beseatedsafety.com.au

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